Privacy Policy

We collect information you provide directly to us, including your name, email address, phone number, mailing address, and project details when you submit a consultation request, contact form, or service inquiry.

When you visit our website, we automatically collect certain technical information such as your IP address, browser type, operating system, referring URLs, and pages visited. This data is collected through cookies and similar tracking technologies.

If you engage our installation services, we may collect additional information relevant to your property, including floor plans, system specifications, equipment preferences, and access credentials for smart home platforms you authorize us to configure.

We use your personal information to respond to inquiries, prepare project proposals, schedule site visits, and deliver the installation and integration services you have engaged us to perform.

With your consent, we may use your contact information to send you service updates, maintenance reminders, product announcements, and information about new TekGuard Solutions offerings. You may opt out of marketing communications at any time.

We use technical data to monitor website performance, diagnose issues, improve the functionality and security of our digital properties, and better understand how visitors engage with our content.

We do not use your personal information to make automated decisions that produce legal or similarly significant effects.

TekGuard Solutions does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted service providers who assist us in operating our business, including scheduling software, project management platforms, payment processors, and customer relationship management tools. These parties are bound by confidentiality obligations and are permitted to use your data only as necessary to provide services on our behalf.

We may disclose information to manufacturer representatives — such as Lutron, Control4, or Sonos — where required to register warranties, process rebates, or escalate technical support requests on your behalf. We will inform you before making such disclosures.

We may disclose your information if required by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect the rights, property, or safety of TekGuard Solutions, our clients, or the public.

Our website uses cookies — small text files stored on your device — to remember your preferences, maintain session state, and understand how visitors navigate our site.

We use Google Analytics to collect aggregated, anonymized data about website traffic and user behaviour. This service may set its own cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our website, such as contact form pre-fill or session continuity.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include TLS encryption for data in transit, access controls limiting data to authorized personnel, and routine security assessments of our systems.

Where we hold credentials or access tokens for smart home platforms on your behalf, these are stored in encrypted form and accessed only by the technicians assigned to your project.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately at info@tekguardsolutions.ca.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain records required for warranty and service purposes, and to comply with applicable legal obligations.

Project files and installation documentation are typically retained for a minimum of seven years following project completion to support warranty claims, insurance requirements, and future service visits.

You may request deletion of your personal information at any time, subject to our legal retention obligations. Requests will be processed within 30 days.

Under British Columbia's Personal Information Protection Act (PIPA) and applicable Canadian privacy legislation, you have the right to request access to the personal information we hold about you, correct inaccurate information, withdraw consent for certain uses, and request deletion of your data.

To exercise any of these rights, please submit a written request to our Privacy Officer at info@tekguardsolutions.ca or by mail to 1055 Dunsmuir St, Suite 2900, Vancouver, BC V7X 1L3. We will respond within 30 days of receiving a complete request.

If you are dissatisfied with our response, you have the right to file a complaint with the Office of the Information and Privacy Commissioner for British Columbia.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

TekGuard Solutions — Privacy Officer 1055 Dunsmuir St, Suite 2900 Vancouver, BC V7X 1L3 Phone: +1 (604) 555-0199 Email: info@tekguardsolutions.ca

This Privacy Policy was last updated in May 2026. We reserve the right to update this policy periodically. Material changes will be communicated via our website or by direct notification where appropriate.